Our email and chat system provider will perform maintenance on Wednesday, October 29, 2025 (7:00 a.m.–12:00 p.m. UTC). During this time, you may notice short (up to 5-minute) interruptions when submitting tickets or starting chats.

If you email us or start a chat and don't get a confirmation email with a ticket ID (for example, #123456) within 15 minutes, please try again. Our RemoteAI bot will still be available, so you can continue chatting as usual. If a live agent doesn't connect, please wait 10–15 minutes before trying again.